Communication Breakdowns in Marrakech's 'Rokhas' Administrative Platform
In the vibrant city of Marrakech, citizens and investors are increasingly voicing their concerns regarding the inefficiencies associated with the 'Rokhas' administrative platform. These complaints revolve around the difficulties in processing files and the lack of effective communication with the management overseeing the platform. This situation has not only caused significant frustration among users but has also raised questions about the effectiveness of the support and follow-up mechanisms in place.
One of the most pressing issues requiring urgent intervention is the challenges faced by employees and technicians of local authorities in reaching the platform's administration via telephone. Many have reported needing to make repeated attempts to connect, sometimes for hours, just to rectify an error in a file, add a necessary administrative document, or address a technical comment obstructing a specific request. Unfortunately, these calls often go unanswered, leaving them in a state of limbo regarding important administrative matters.
The severity of this situation is underscored by the fact that these officials are not calling for personal reasons; rather, they are striving to resolve administrative files pertinent to the interests of citizens and investors. The lack of responsiveness leads to persistent errors, incomplete documentation, and stalled processing of files, which consequently hampers the operational interests of the citizens and delays their projects and investments.
Moreover, citizens are fulfilling their financial obligations by submitting their files while expecting a reasonable timeline for the processing of their requests and feedback on their inquiries. However, the ongoing communication difficulties have resulted in prolonged waiting periods, fostering anxiety and increasing dissatisfaction among the public regarding the current administrative procedures.
In light of these challenges, various civil and human rights organizations are calling for the urgent intervention of the Minister of Interior and the Wali of the Marrakech-Safi region. They urge these authorities to investigate the reasons behind the lack of telephone responsiveness from the platform's administration and to address the shortcomings that hinder effective communication between local agencies and the management of 'Rokhas'.
These groups are also advocating for the establishment of a qualified technical and administrative team dedicated to ensuring prompt responses to calls, efficient file management, timely error corrections, and the necessary addition of requested documents. Furthermore, there is a pressing need to create a clear mechanism for tracking complaints and inquiries, enabling both local authorities and citizens to obtain precise answers regarding their files.
The digitization of administrative processes is expected to simplify procedures and accelerate services, yet the current lack of communication and technical support has turned it into an additional obstacle for citizens, investors, and officials tasked with managing their files. The pivotal question remains: will the Minister of Interior and the Wali of Marrakech-Safi take decisive action to remedy this situation? Will practical measures be implemented to ensure effective communication with the 'Rokhas' administration, preventing citizens and investors from being left in prolonged silence as their calls ring unanswered for hours?
As reported by satv.ma.
